Sometimes as you create, adjust, connect and delete speech boards you will encounter an error when you attempt to sync your account. A sync error means there is a button or connection somewhere within your board set that is unable to function the way it should. This often happens when a board has been deleted but a speech button elsewhere is still programmed to connect to that board.
You can correct a sync error by opening the sync details report on your dashboard page and locating the speech board causing the error as well as the board to which that problem board is connected.
The video below will give you more information about correcting a sync error on your own, but you can also hit the "support" button at the bottom of your CoughDrop dashboard to message us and we will help you locate and correct the problem.