As an account administrator, one of the tasks you will handle is the management of usernames and passwords.
You can find a username in your organization and adjust some user settings as an admin for the group. Though you cannot access the set password for security reasons, you can reset the password, or assign a new one from your organization tools area when those actions are needed.
To access your organization settings, click on Organization Management from your CoughDrop dashboard.
Next, be sure you are on the admin section of the organization page.
Select the group which houses the user you need to work with (communicator, supervisor, or manager) and hit the tab to open that list.
Locate the account which needs to be reset from the list and then hit the username for that account to open the summary page for that account.
From the user's account overview page, you have quick access to their reporting, account settings, goals, badges, and other helpful topics.
At the bottom of the page under the "Support Actions" heading, click on "reset password."
Once you confirm the action to reset the password, a temporary password will be assigned to the account.
You can give this temporary password to the user or supervisor, and have them change it to something they can remember on their profile page OR you can use the account's username and the temporary password to log in to the user account and reset the password for the user by going to their account page and then selecting "profile."
Every user has the ability to reset their own password by hitting the "support" button at the bottom of their Coughdrop dashboard. But resetting the password through the organization page may be a quicker option to set things straight and get communicators back on their way.